Faq

What happens if I miss a class?

You can make up 2 missed classes per semester. Please email Clare at LadybugMusicSydney@gmail.com when you need to reschedule a class.

Make-up classes cannot be carried over to another semester and are not transferable to another family. Make-ups cannot be guaranteed and are available on a first come, first served basis.  (View our Health Guidelines & Make-up Policy Guidelines here).

What if my child has a runny nose or had a fever?

If your child isn’t feeling well and you think he/she may be contagious, please keep them home. A runny nose with mucus that is not clear or a fever within 24 hours before class is a sign that your child is contagious. Please respect the health of the other families in your class by not exposing them. You can do two makeups, instructions above.  (View our Health Guidelines & Make-up Policy Guidelines here).

Can I add a sibling after the session starts?

We do our best to prevent over-crowding of our classes and cap our class enrollment at a maximum of 14 children. Provided we have the space to add an additional child, we are happy to do so.  However, if the class you are registered in is at it’s maximum enrollment we may ask you to switch class times to accommodate an additional sibling.  (View our Sibling Policy FAQ here).

Can I bring an unregistered sibling to class?

We allow our families a maximum of three sibling visits per session and offer the first visit for free.  (Please keep in mind that if the enrolled student has more than one sibling, they cannot each come at different times for a free visit).  The subsequent second and third sibling visits will each incur a $20 fee per child.

We offer sibling visits as a courtesy and ask that you please contact the Ladybug office before you bring the sibling/s to avoid overcrowding.  (View our Sibling Policy FAQ here).

Please contact:
LadybugMusicSydney@gmail.com

 

 

Can I bring an unregistered sibling to a make-up class?

We regret that we are unable to accommodate sibling visits at make-up classes.  Sibling visits are offered as a courtesy as a way for your family to share in the class that your child attends, whereas our make-up spots are limited and need to be reserved for our students.  (View our full Sibling Policy FAQ here).

Can I bring a visiting friend to class?

We generally don’t allow drop-ins to our classes, but we understand that from time to time you may have visiting friends and family and are happy that you want to share Ladybug with them!  You are welcome to bring a friend and child with you to join in the class, however, we ask that they pay the single class fee of $20.  Similar to sibling visits, we offer this as a courtesy and ask that you please check in with us first before you bring a friend to help us prevent overcrowding.  (View our Friends & Family Policy here).

Please contact:
LadybugMusicSydney@gmail.com

Can I bring a local friend with me to checkout the class?

Friends & family drop-in visits are reserved for out-of-town guests only.  If you’d like to refer local friends to check-out Ladybug, they can either attend our free demos between the sessions or schedule a mid-session preview based on class availability.  Please ask them to contact us directly for more information.  (View our Friends & Family Policy here).

Can I bring Grandma to class?

We ask that you limit adult participation to two adults per child.  If Grandma is visiting and would like to join you in class, she is welcome to attend as one of those adults. If you want to bring Grandma in addition to both parents, we will accommodate if space permits, but ask that you please check-in with us first.  (View our Friends & Family Policy here).

Please contact:
LadyBugMusicSydney@gmail.com

Can I change my class time once the session starts?

We understand that schedules, and nap times, can change and we always do our best to accommodate requests for class changes as they happen.  Provided there is an opening in the class you would like to move into, we are happy to make a change.  However, we regret that we are unable to process mid-session changes into full classes.  (View our Schedule Changes & Cancellations FAQ here).

What happens if I need to cancel the semester?

You can cancel your registration for any reason until the session starts.  You will be charged a $25 cancellation fee and refunded the rest of your tuition.  We regret that there can be NO REFUNDS after the session has begun as your spot in class has been sold and cannot necessarily be resold.  (View our Schedule Changes & Cancellations FAQ here).

Do you offer refunds?

We regret that there can be NO REFUNDS after the session has begun (please refer to session start dates below).  Your spot in class has been sold and cannot necessarily be resold. Many classes are full and people have been turned away when the spot is booked.  (View our Schedule Changes & Cancellations FAQ here).

2015 Session start dates*:

Summer Session:  6th February, 2015
Autumn Session:  15th April**

*Cancellations/refunds cannot be requested after these dates

**Session dates are tentative as of 06/02/15 and subject to change 

class cancellation

Please note that classes may be cancelled due to low enrollment.

If you have any additional questions after reading through our FAQs , please contact us at LadyBugMusicSydney@gmail.com.